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Archive for August 10th, 2009

Common Phrases Medical Students Must Avoid

Posted by medliorator on August 10, 2009

1. This won’t hurt at all – many procedures do hurt, at least a little, even when performed with skill, and patients would rather know that going in. Pediatricians, in particular, must be careful that patients don’t eventually take such assurances as a prelude to pain. Try, “This could be a little uncomfortable,” or “This will hurt some, but it’ll be over before you know it.”

2. We’re just really busy – uttering these words can disparage the patient, who is probably also quite busy and perhaps missing work for this appointment… apologize and give your patient an estimate for when he will be seen.

3. I understand how you feel – you don’t want to insult your patient or belittle her experiences. Instead, try expressing empathy by saying, “I can only imagine how you feel.”

5. I’m sure it’s nothing serious – false promises are a death blow to patient trust. Instead, provide assurance through thorough exams and attentive listening to patient concerns.

6 Things You Should NEVER Say to a Patient [Physicians Practice]

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