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Archive for July 28th, 2008

How to Ease Anxiety in the ER (Randy Pausch)

Posted by medliorator on July 28, 2008

As Jai was being rushed into surgery for an emergency C-section, she said to the doctor, “This is bad, isn’t it?”

I admired the doctor’s response.  It was the perfect answer for our times: “If we were really in a panic, we wouldn’t have had you sign all the insurance forms, would we?” she said to Jai.  “We wouldn’t have taken the time.”  The doctor had a point.  I wondered how often she used her “hospital paperwork” riff to ease patients’ anxieties.

A New Year’s Story [The Last Lecture by Randy Pausch]

Correlate: How to Give Bad News (Randy Pausch)

Posted in Communication, ER, How-To | Comments Off on How to Ease Anxiety in the ER (Randy Pausch)